Shipping Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Frogo FoodTech Private Limited
• "Goods" refers to the items offered for sale on the service.
• "Orders" means a request by you to purchase goods from us.
• "Service" refers to the website.
• "Website" refers to Frogo, accessible from www.gofrogo.in
• "You" means the individual accessing the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Shipment processing times

All Orders are processed within the same day or next day and as per the slot selected.

If we are experiencing a high volume of orders or stern weather conditions, order delivery may get delayed. In case of delays in delivery of your order, we will contact you via email or mobile.

Shipping rates & delivery estimates

Delivery is guaranteed frozen through our own fleet of riders by charging a nominal fee. The company reserves the right to add a variable surcharge depending on traffic or weather conditions.

Damages

If you received your order damaged, please contact the shipment carrier to file a claim. Refer our return and refund policy here - https://www.gofrogo.in/refund-policy

Contact Us

If you have any questions about this Shipping Policy, you can contact us:

• By visiting this page on our website: https://www.gofrogo.in/contact
• By sending us an email: [email protected]