Shipping Policy

(last updated on 23-MAY-2022)

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Frogo FoodTech Private Limited
"Goods" refers to the items offered for sale on the service.
"Orders" means a request by you to purchase goods from us.
"Service" refers to the website.
"Website" refers to Frogo, accessible from www.gofrogo.in
"You" means the individual accessing the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Shipment processing times

All Orders are processed within the same day or next day. Delivery is done within 60 minutes maximum on the same day for orders that are done until 10 pm. Orders after 10 pm are delivered the next day between 7 am to 9 am.

If we are experiencing a high volume of orders, shipments may be delayed by a day. In case of delays in shipment of your order, we will contact you via email or mobile.

Shipping rates & delivery estimates

Delivery is guaranteed frozen through our own fleet of riders by charging a nominal fee.

Damages

If you received your order damaged, please contact the shipment carrier to file a claim. Refer our return and refund policy here - https://www.gofrogo.in/refund-policy